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  1. Unfortunately a sad state of affairs, which comes down to several factors.
    1 engineers never trained how to service as acs is to easy to achieve and competency is often not put to test
    2 engineers obtain acs and assume they can do anything without attending any manufactures training
    3 companies don’t invest in engineer training
    4 companies load up engineers with to many jobs in one day, which encourages engineers taking shortcuts

  2. I’m not suprise by which ‘s findings I allow 90 mins for a boiler service and most customers are suprised it takes this long as some companies take 15 mins
    Most of my copetitors think boiler servicing is a loss leader way into a customers pocket coming in for a poultry fee and then jacking the bill up with alleged essential remedial work .
    I’m not cheep but I can sleep at night knowing my customers are safe and I didn’t need to rip anyone off .my work all comes from word of mouth there is no better compliment to me than retuning customers who recommend me to friends and family

  3. Andreas Harakopoulos

    There must be a limit on how many boilers an engineer can do per day

  4. I see one of the issues as being that of profit in that engineers are being pressed to get through as many services as possible in one day and in order to do that many engineers do the least possible on what they ought to know about and what they actually do.. I also see another being that many Manufacturers Instruction not being clear about dismantling of components for servicing and when new seals are required and in what context they are to be used, or for that matter where to get service packs from and by what part number because they are listed in the parts section. There are those of us who do care and follow MIs and those who don’t, and simply want the money they can get at the end of the day.

  5. And what about a combustion analysis test to check the CO/CO2 Ratio of the products of combustion, In my experience it is not always necessary to completely dismantle a boiler down to burner and injector level. I have been to many jobs, stripped the appliance down to the chassis, and found that a full service is not required. New boiler of High Efficiency (SEDBUK Bands A & B) run a lot cleaner and a lot more efficiently than older appliances and consequently require less maintenance.

    As far as legalities go, The Gas Safety (Installation & Use) Regulations state that any person who works on a boiler, or any gas burning appliance shall implement gas reg :

    Regulation 26 (9) a b c d

    The heat input and operating pressure
    Ventilation requirement
    The effectiveness of any flue
    The General Safe Condition of the appliance

    The last statment is very wide sweeping and can cover a multitude of items such as quality of electrics, cabling, correct value of fuse (normally 3Amp) effectiveness of safety valve and discharge pipe, unvented cylinders which form part of installation should also be checked in respect of Pressure & temperature release valve, discharge location etc etc. It is good practice for any contractor to produce a Service & Maintenance Check List and tick every item when it is effected.

    I have been in this industry for 40 years, been CORGI registered since 1991 through to 2009, and then Gas Safe Registered since then to date. I have achieved every ACS Certification that there is to had, and other certs such as Water Regs, unvented Cylinders etc.

    Whilst I am inclined to agree with some of your remarks based upon my own experiences of quality control of third parties works, it is down to the engineer at the time. He is the who risks prosecution in the event of serious negligence / or fatalities / serious injury to public.

  6. Please get your facts right. Carbon monoxide alarms do not detect leaks they detect the product of incomplete combustion.


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