Independent living solutions provider AKW is offering stock on demand with a new customer collection facility. Introduced by popular demand, the collection centre at the company’s warehouse at Droitwich in Worcestershire, enables customers to pick up stock within 15 minutes of placing an order.
The collection centre is open between 8.00am and 5.30pm daily, Monday to Friday, with collections outside of those hours available by special arrangement. With the exception of made-to-measure items, customers can order from AKW’s full range of stock products and arrange collection to suit their requirements.
Group Logistics Director Sara Elliott says: “We have always been able to offer customer collections from a limited stock range, but we had no special facilities for this. A survey conducted some months ago established that there was a demand for a fully-functioning customer collection facility with an even faster turn-round time, covering our complete product range. In developing the centre, our aim has been to offer our customers maximum flexibility. While we have fixed opening hours, we have the staff available if customers want to make pick-up arrangements earlier or later than the advertised times, especially since we also extended our customer services and warehouse hours earlier this year. There is also no limit to the size of order they can place for collection – providing they have the transport, we will have the products ready and waiting for them.”
Customers ordering in advance can state the time and date that they wish to collect, alternatively, orders can be placed at the counter and goods will be available for loading in a 15-minute turnaround time.
Orders can be placed by calling 01905 823299, faxing to 01905 823297, emailing firstname.lastname@example.org or via the ‘contact us’ page on www.akw-ltd.co.uk.
The customer collection centre is located at Independence House, Pointon Way, Droitwich WR9 0LW.