Boiler spares – 4 musts from your merchant

Installer access to key spare parts is essential to ensure homeowners can count on reliable heating systems as peak heating season draws ever closer.
With that in mind, Plumbase explores four key considerations for installers, so they can rest assured that they always have access to the product they need, without any avoidable stress.
1 Stock Availability
The winter months always bring the highest risk of boiler breakdowns, and therefore an increased amount of emergency call outs. Consequently, branches need to be well stocked to keep up with demand. Installers should look towards merchants who are able to offer a wide range of manufacturer-approved profiles, including both oil and commercial spares.
2 Stock Accessibility
Whilst it’s essential that core stock is available in branch, it also needs to be accessible – especially on an emergency basis. Installers should pay attention to back-up services to ensure that orders and pick-ups can be completed at any time of the day.
Merchants such as Plumbase are now introducing 24/7 order lines for out-of-hours order placement. This demonstrates the commitment to customer service and is more likely to improve reliability, ensuring the installer is left with a happy customer.
3 Digital Tools
Some plumbing merchants, like Plumbase, are now investing in apps as a way to increase accessibility beyond their local branches. This not only provides customers with clear product sections, but also a boiler spares finder, technical support and boiler manuals. The beauty of an app is that it offers installers a one-tap solution to find everything instantly while on the job, without carrying round heavy brochures or travelling to branches to locate the required spares.
The Plumbase app can be found on the Apple App Store here, and Google Play here.
 4 – Knowledgeable Staff
A knowledgeable service is essential for getting products delivered quickly and forming those all-important customer relationships. Staff that are able to provide expert advice alongside a continuously replenished stock list gives installers peace of mind that if their customers do have a breakdown, they are in safe hands.
To find your nearest Plumbase branch, visit You can also keep up to date with Plumbase on, Twitter @plumbaseuk and Instagram @Plumbase_UK.

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