Installer Focus

Five ways to increase customer loyalty in 2015

1Gas is a leading supplier of gas connections and continually have an exceptional customer satisfaction rating. Here, it shares its expertise with Installer on ensuring customer loyalty for 2015. Your clients are the lifeblood of your business and the source of your livelihood, so it’s important you treat them well and ensure they’re happy and satisfied wherever […]

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#InstallerASK – Are digital showers the future?

On 19 February we held a Twitter Q&A with Bristan (@BristanGroup) about digital showers. How easy are they to install? Are they the future? How do they work? You can find all about it here:

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Step-by-step guide to quality customer service

Knowing your customers’ needs and meeting them is key in any business. This is a simple message. But, how good is your business at listening and responding to customer needs? Nikki Wyatt, NAPIT’s Customer Service Manager, considers the importance of quality customer service with a step-by-step approach: Step 1: Understand your customer needs To deliver […]

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How will new recommendations affect installers and apprentices?

Robert Moore looks at how the Richard Review recommendations on running apprenticeships will affect both apprentices and employers. Apprenticeships are the life-blood for both our industry and young people with a desire to work in the sector – using a system that has drawn on government funding support and the combined efforts of employers and […]

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Should installers focus on franchising?

In October 2014, HomeServe Alliance launched its UK heating franchise, with the aim of increasing revenues for local heating installers. Three months on, HomeServe Alliance’s partners include Safegas in Yorkshire, rightgas in North London, Walker Gas Services in Edinburgh, Laker Home Care in Tamworth and Sutton Coldfield, KNW in Newcastle and Frontline in Warrington –all […]

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