Condensate Pro calls on heat pump installers to insulate external pipework

Condensate Pro is reminding heat pump installers to make sure the external pipework associated with air source heat pumps is sufficiently and professionally insulated.

The company, which is passionate about not only protecting heating systems and eliminating callbacks for installers and heating manufacturers but also making sure the heat pump and system is working to its maximum efficiency, has issued the reminder as heat pumps installations look to sky rocket in 2022.

“Unlike traditional gas condensing boilers, heat pumps are not forgiving in any way. Making sure the efficiency of a heat pump installation is the best it can be, relies on the survey, design, specification, installation, commissioning, customer handover as well as service and maintenance,” explains Dave Smith, Managing Director of Condensate Pro.

“Insulation is one small but very important part of this equation, from the very beginning to all through the life of the heat pump installation. It is especially vital that the outside pipework insulation is right for the job and joints, gaps and holes are sealed so that very little heat or energy is lost. It also has to look professional on a customer’s property, not just at initial installation but forever.”

To help heat pump installers deliver this efficiency and aesthetically pleasing results, Condensate Pro has launched the Primary Pro product, which includes bespoke 28mm x 19mm UV-stable and weatherproof insulation and a ‘Bond & Seal’ sealant. Primary Pro offers installers a quick, neat and cost-effective way to provide the very best insulation on external heating pipework, improving the aesthetics and protection performance over traditional lagging or plastic boxing.

Sealing joints and the holes through the fabric of the wall where the insulation enters the building is as important as the insulation itself. Primary Pro’s unique ‘Bond & Seal’ seal helps to seal all joints and the fabric of the wall and installers can create perfect sleek, clean finishes, offering maximum protection and a beautifully finished look. All Primary Pro products ensure cost-effective installations can be made in any weather, with its easy-to-cut insulation that fits around valves and other fittings.

The ‘Primary Pro’ Insulation is for 28mm pipework and can be used with solder or press-fit fitting 1m semi-rigid insulation pipes. Each length of insulation is protected with a unique UV-stable and weatherproof coating, making it the perfect solution for external pipe protection. The insulation has been specially designed for easy cutting, mitring and bonding.

“The beauty of it is that it is so simple to maintain thought the life of the system by applying our water-based maintenance coat as and when needed,” continues Dave. “Primary Pro products tick all the boxes, from the very start of surveying and designing an ASHP installation, to maintaining the annual service for many years to come.”

For more details and to watch how to install Primary Pro visit or contact Dave Smith on