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Norfolk expert publishes heat pump guide as demand surges by 70%

A Norfolk-based heating engineer is publishing a book to tackle the ‘confusion and fear’ surrounding heat pumps.

Louise Howlett, 58, has run a heat pump installation firm with her husband, Richard, for the past 24 years. The business, based in Norwich, has seen a 70% increase in inquiries in recent weeks. The surge in interest comes amid recent rising oil and gas prices which have pushed many homeowners to look at alternatives to traditional heating. Now, Louise has written a guide, Warm Wisdom, to help those thinking about using the technology in their own home.

‘Fear and confusion’

“This book is for heat pump curious people,” she said. “There’s so much misinformation, confusion and fear surrounding them.
“I want people to feel more comfortable and find the right type of heat pump installer for them with their eyes open.”

Louise is a spokesperson for the Heating Trades Network which provides reliable, unbiased advice on the future of home heating and cooling. She also won Outstanding Achievement of the Year at the 2024 H&V News Awards.

Alun Wyburn-Powell, from Norwich, had an air source heat pump fitted in his home by Louise’s company in 2024. He said the switch from gas has cut his energy bills by around £240 a month.

“We wanted to get off gas and be as green as possible,” he said. “We also wanted to save money which it certainly has. “The more people who can put heat pumps in, the better it is for everybody.”

Warm Wisdom will be published on 29 April.

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