Management tool will take gas safety company to next level

Secure Assure, the IT Business Services and Project Management specialist has introduced its new Business Workflow Management Tool at with leading gas safety company, S&S Northern.  S&S Northern has invested in the innovative new business tool to further improve its customer service and efficiency.
The Business Workflow Management Tool is an efficient paperless tool which allows businesses to track and monitor a customer from enquiry, to quote, order, job scheduling and management, sign off and final invoice, all in one system.  It is particularly suited to small and medium sized businesses, including those with personnel working out on site, as it allows comprehensive customer information to be recorded and tracked ‘real-time’ as well as providing a full quote to invoicing facility.
Sue McMahon, Director of S&S Northern says, “We are a growing business with customer service at our core.  In the last five years we have doubled our staff and tripled our turnover, and as a result in the summer we will be moving to new and larger premises.This year we are looking to grow the business by another 15% and in order to do this we need to make all our business processes more efficient from taking orders, through to providing quotes, delivering products and issuing invoices.
We want to ensure that our growing customer base continues to receive the best customer service which we have built our reputation on, and by introducing the Business Workflow Management Tool to our business, we are certain we will achieve this.  It will also allow us to understand and meet our customers’ current and future needs more clearly and therefore help to focus our marketing strategy for growth.”
Sarah Rimmer, Director of Secure Assure says, “The Business Workflow Management Tool is an efficient and cost effective way of managing processes within the business.  Because it is paperless, duplication and error can be avoided, and it’s easy maintain, resilient and accessible via all the latest devices.  It allows a business to understand and develop relationships with customers by providing real time information about the progress of each and every customer’s order.”
“For those businesses which employ engineers on site, it makes it so much easier to schedule and manage jobs and ensure that invoicing is accurate and efficient.  And for businesses which don’t have engineers on site, the CRM, stock control, order and invoice functionalities are very effective in improving efficiency.”
The main elements of the Business Management Tool are:
•    A Customer Relationship Management (CRM) facility
•    Production and tracking of quotes
•    Production and tracking of orders
•    Scheduling of jobs and assignment to engineers (if required)
•    An electronic signatory facility, which enables engineers to capture a client’s signature whilst on site, using a wide range of devices such as a laptop, ipad, iphone and other tablet devices
•    Production and tracking of invoices and statements to ensure the management of cash flow
The Business Management Tool is now available from Secure Assure. Full demonstrations of the product can be arranged.  For more information please visit, www.secureassure.co.uk