Graham The Plumbers’ Merchant was founded in 1936 in Glasgow, as builders merchant Thomas Graham & Son.
Join Ian Kenny for a Q&A focusing on what Graham is doing to support its loyal customer base.
Watch live at 1pm on Wednesday 28 October or after on-demand
“We’re proud to be joining InstallerSCOTLAND/NI FESTIVAL, and introducing new opportunities and bring in new initiatives to keep our customers happy and add value to our services,” said Ian Kenny, Marketing Director at Graham.
“That is why we developed our industry-leading Always Available range and Trade Saver which is made up of a selection of core products that will always be in stock for customers, either by already being in branch or available the next day, to ensure our customers can get what they need for the job, every time.
“You can argue these are fundamental basics of Merchanting but so often these are not done well. New developments such as product subscription services along with digital developments such as our user friendly and feature rich App, specifically designed to remove customer ‘pain points’ and make life easier for customers.
“Operating systems have been updated to increase efficiencies both internally and for our customers and a new E-Commerce platform will be launched next year. These enable customers to operate in a complete contact free environment, giving the customer the power of choice, trying to give customers control and certainty in uncertain times.”
Don’t miss out. You can register for InstallerSCOTLAND/NI FESTIVAL here: https://www.eventbrite.co.uk/e/installerscotlandni-festival-tickets-122219342343