Reformed planning laws boost home improvements

As thousands of homeowners are taking advantage of reformed planning laws to extend their homes, TrustMark, the Government endorsed quality mark for tradesmen, is providing advice and tools to help homeowners and tradesmen to build and maintain a strong working relationship.

Simon Ayers, Chief Executive of TrustMark, said: “When embarking on any building project of this size, homeowners must be particularly well informed. The relationship between customer and builder becomes critical – these are not quick or cheap jobs to undertake. TrustMark has the tools in place already to help both consumers and tradesmen have a better conversation, to ask all the right questions and to keep a record of what they have agreed.
“TrustMark’s ‘Talk to your tradesman’ app helps improve communications as well as ensuring any misunderstandings are avoided from day on. It is a vital means to get people started on any home repair, maintenance and improvement job and enables homeowners to have more confident conversations with a tradesman before they accept a quote for work to be done in or around their home.
“We would always advise anyone considering building an extension, conservatory, loft conversion or other major building work to use a contract with their tradesmen. But if you’re not intending to draw up a proper contract when the job goes ahead, the app is probably the next best thing as it acts as a safeguard for both parties involved as it will be a useful record of what has been previously discussed and agreed.”
All TrustMark firms’ technical skills have been independently checked through on-site inspections to ensure a high quality of workmanship and trading practices. TrustMark is the only scheme that requires qualified inspectors to do these visits, so that technical competence is checked as well as business practices and customer satisfaction.
For further information on TrustMark visit To download the free app, visit