boiler service

40% of homeowners fail to schedule boiler services

As Gas Safety Week enters its 13th year, the industry directs its annual spotlight towards gas safety awareness and the significance installers’ roles have on educating homeowners. Jonathan Kidner, Product Engineer at Alpha, gives his insights into the pivotal role installers play. Research undertaken by Alpha uncovered a concerning trend which highlighted that a considerable number of UK homeowners are either […]

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HHIC warns homeowners to service boilers or risk paying thousands in replacement

The survey of 2,000 UK homeowners, commissioned by the Heating and Hot Water Industry Council (HHIC), also found that 24% of respondents have not had their boiler serviced in over two years, significantly increasing the likelihood of an operational issue this winter. With the average cost of a boiler replacement coming in at £2,597 according […]

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Why do customers ask for a service when their boiler breaks down?

Heating Engineer Andy Gibbs discusses one of the most annoying things that his customers say when they call him up: Hi, can I book you in to come and service my boiler, please? Certainly, madam, I can come in two weeks tomorrow. Nothing sooner? Only it’s not working and I think it just needs a […]

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Why would engineers subcontract for £24 a service?

In his exclusive column for Installer, Heating Engineer Andy Gibbs does some digging into who’s behind the boiler service subcontracting invitations that installers often receive from agencies. “Earn £240 a day. 10 services a day, £24 a service, in your area, must provide own van.” You know the spam messages. They come at you all the […]

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Opinion: What should be included in a boiler service?

In his exclusive column for Installer, Heating Engineer Andy Gibbs gives his opinion on what a boiler service should look like: “Morning Madam, here to service the boiler.” We’ve all said it, but what’s in a service? What should that customer get for their money? Is it a case of get the flue gas analyser […]

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