customer service

Vaillant Group Service UK Ltd has achieved the sought-after ServiceMark accreditation from The Institute of Customer Service, recognising the organisation’s commitment to delivering high standards of customer service. As part of the assessment, Vaillant Group Service UK Ltd achieved a Business Benchmarking score of 87.3, compared to a sector average of 74.1 recorded in the […]

For electrical contracting firms timely job completion, technical prowess and clear communication are essential – but they are not enough. Rob Shepherd explains why excellent customer service is increasingly the key differentiator, the risks of falling short and how to build lasting relationships. Customer service within the electrical contracting sector is often underestimated, with contractors […]

In preparation for its redeveloped installer Scheme, MCS has unveiled key investment areas from over the last two years to ensure a greater focus on quality outcomes for both installers and consumers, with this expansion continuing throughout 2026 and beyond.  MCS, the UK’s quality mark for small-scale renewables like solar panels and heat pumps, will […]

With competition from larger companies and growing customer expectations, tradespeople need more than just technical know-how to stand out. Mark Krull, Director at Logic4training, explores how communication, professionalism and ongoing training help build trust – and futureproof a trade business. In a competitive market, technical ability alone is no longer enough to stand out. For […]

Viessmann Climate Solutions UK has adopted a remote visual assistance platform, from TechSee, to enhance customer service and installer support for its heating and climate solutions. By allowing technical support teams to see what the customer or installer sees via a smartphone camera, the platform has improved diagnostic speed, improving the customer journey when seeking […]