customer service

Top tips for keeping customers happy from Heating Engineer Andy Gibbs

In the latest issue of Installer magazine, Heating Engineer and regular columnist Andy Gibbs gave his top tips for keeping customers happy; So this column is going to be about business development, or more specifically, customer relations, as without customers, your business won’t develop anywhere. Customer service is key, and it’s something you don’t get […]

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Five ways to provide outstanding customer service

As part of the Installer Business Support Series in partnership with Vaillant UK, job management software company Commusoft gives their top tips for good customer service: When it comes to customer service, the numbers don’t lie. 80% of companies think their customer service is excellent. Yet, according to a Bain & Company study, when you ask their […]

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Why good customer service is vital for installers

Peter Diamant, Sales Director UK at Vokèra explains why good customer service is increasingly important in a crowded market place. Our customers can be our biggest advocates and a great source of future business referrals, which is why customer service is so important. People will remember if you treat them well but more importantly remember […]

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Baxi Genuine Parts recognised for its customer service

Baxi Genuine Parts, Baxi’s spare parts business, has ranked fifth in the Top 50 Companies for Customer Service Awards in the UK, and scooped first places in two categories. The Top 50 is the largest benchmarking customer service programme in the UK and is run in partnership with independent market research organisation GfK Mystery Shopping. […]

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Five ways to increase customer loyalty in 2015

1Gas is a leading supplier of gas connections and continually have an exceptional customer satisfaction rating. Here, it shares its expertise with Installer on ensuring customer loyalty for 2015. Your clients are the lifeblood of your business and the source of your livelihood, so it’s important you treat them well and ensure they’re happy and satisfied wherever […]

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