Gas Man God

Top tips for keeping customers happy from Heating Engineer Andy Gibbs

In the latest issue of Installer magazine, Heating Engineer and regular columnist Andy Gibbs gave his top tips for keeping customers happy; So this column is going to be about business development, or more specifically, customer relations, as without customers, your business won’t develop anywhere. Customer service is key, and it’s something you don’t get […]

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Sustainability? It’s the customers you need to convince

Heating Engineer Andy Gibbs gives his experiences of talking to customers about their heating systems. This column is on the subject of sustainability. Everyone has heard of it, but what exactly does it mean? The Oxford English Dictionary defines it as: “Avoidance of the depletion of natural resources in order to maintain an ecological balance.” […]

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Installer Andy Gibbs discusses his experiences of working during lockdown

This month’s column covers the Coronavirus pandemic and what it means for us as installers. I’m not going to go down the road of getting involved politically, as that’s for others to argue. I just want to go over how it’s affected the heating industry over the course of the last three months or so. […]

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Installers go on tour to spread important Gas Safety message

A crack team of industry professionals hit the road on Gas Safety Week to talk to front-line installers about the importance of Gas Safety. Heating Installer of the Year PB Plumber, and Twitter omnipotent being GasManGod were joined by Vaillant’s Simon Whysall and Plumb Center’s Tim Pollard on a tour of Plumb Center branches. Featuring […]

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The vast majority of installers DON'T get asked to show their Gas Safe Card – Says online poll

An online poll shows the vast majority of installers don’t get asked by customers to show their Gas Safe Card. The question was posed on Twitter by @GasManGod, after new research from the Gas Safe Register claimed nearly one in five people (19%) who employed a tradesperson to work on a gas appliance did NOT check their […]

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