Gas Man God

Top tips for keeping customers happy from Heating Engineer Andy Gibbs

In the latest issue of Installer magazine, Heating Engineer and regular columnist Andy Gibbs gave his top tips for keeping customers happy; So this column is going to be about business development, or more specifically, customer relations, as without customers, your business won’t develop anywhere. Customer service is key, and it’s something you don’t get […]

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Sustainability? It’s the customers you need to convince

Heating Engineer Andy Gibbs gives his experiences of talking to customers about their heating systems. This column is on the subject of sustainability. Everyone has heard of it, but what exactly does it mean? The Oxford English Dictionary defines it as: “Avoidance of the depletion of natural resources in order to maintain an ecological balance.” […]

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Installer Andy Gibbs discusses his experiences of working during lockdown

This month’s column covers the Coronavirus pandemic and what it means for us as installers. I’m not going to go down the road of getting involved politically, as that’s for others to argue. I just want to go over how it’s affected the heating industry over the course of the last three months or so. […]

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