heat team

Chaz and Baxi Bring Homeless Christmas Cheer

When heating Field Service Engineer, Chaz Ridley, decided to volunteer with homelessness charity Crisis at Christmas for the second year in a row, he asked if there was anything his employer, UK boiler manufacturer Baxi, could do to help.  The firm was only too happy to oblige by donating some warm jackets. With homelessness increasing […]

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Customer service excellence

Baxi’s revolutionary concept for its service division heateam was launched in the summer of 2002 as the first step towards strengthening its service to customers, improving performance and ultimately enhancing customer relations. The newly refurbished heateam service centre and training centre was officially opened on the 1st November 2002, representing a significant investment programme which […]

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