secret installer

In the latest edition of the popular monthly column, the Secret Installer asks: “Are there too many Find-a-Tradesperson schemes?”  This month, I’m going to have a look at ‘lead generation’ schemes. We all know the kind of thing. You sign up, pay them some money, and they send you work. Then when the work is […]

In the June edition of the popular monthly column, the Secret Installer offers advice on how to deal with non-paying customers. Here we go with another topic I see raise its ugly head time and time again: non-paying customers. We’ve all had them, and I’ve no doubt that we’ve all heard the same excuses: “I’ve […]

In the latest edition of the popular monthly column, the Secret Installer asks: Who should take responsibility when there’s a carbon monoxide link?: This month, I want to talk about the course of events that recently happened to come my way. I was called out to a carbon monoxide detector activation in a tenanted property above […]

In the latest edition of the monthly column, the Secret Installer takes a looks at ACS and asks, is it out of date?: I recently re-sat my ACS, for the fourth time – I did the old ACOPS before that, so I’ve been around a little while now. So here’s my day-to-day review of how the […]

In the latest edition of the new monthly column, the Secret Installer looks at the new retro boiler label: This month, let’s look at retro boiler labelling schemes. The Heating and Hot Water Industry Council (HHIC) introduced this initiative at the back end of last year. The idea is that when you go to an […]