technical support

To better assist installers who often need support on-site and in real time, Tucson has further refined how technical enquiries are logged, making the process simpler, more accessible, and quicker to use from anywhere. Installers, merchants, and homeowners can submit tickets through an easy-to-use online form, including photos or videos, allowing the team to fully […]

Graham McCracken, Managing Director of Freedom Heat Pumps, explains why effective technical support is still so important for heat pump installers in this age of rapidly advancing technological age. The heat pump industry is a fast-growing sector and we must embrace AI to help installers with technical support. However, this must not be at the […]

The heating industry is constantly changing and evolving, but how do all the new regulations, technologies and legislations affect the installer’s day-to-day working life? Installer spoke to someone ‘in-the-know’ – Baxi’s longest standing technical support advisor, Henry Bliss – on the changing times of technical support. After nearly 50 years, Henry Bliss still enjoys working […]