technical support

Why is technical support important for installers?

The heating industry is constantly changing and evolving, but how do all the new regulations, technologies and legislations affect the installer’s day-to-day working life? Installer spoke to someone ‘in-the-know’ – Baxi’s longest standing technical support advisor, Henry Bliss – on the changing times of technical support. After nearly 50 years, Henry Bliss still enjoys working […]

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Worcester launches live video technical support

Worcester, Bosch Group has taken its commitment to technical support to the next level by equipping its award-winning Engineering Services department with FaceTime® and Skype™ capabilities. This innovative enhancement of Worcester’s technical support service gives installers the opportunity to take advantage of live video calling to quickly resolve installation and maintenance queries with ease. With […]

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