Wolseley Pipe has launched a range of new eBusiness tools to improve efficiency for commercial heating and plumbing businesses, M&E contractors and building services engineers.
Split into three core services, Wolseley Pipe has built digital tools suitable for customers of all sizes:
- Wolseley website: 24/7 access for customers to order online and manage their Wolseley account with ease
- eSolutions: System-to-system integration which allows Wolseley Pipe to send quotes, receive orders and provide acknowledgements, invoices, and credits electronically
- iHub: Seamless integration of Wolseley Pipe’s API services into the customers’ and field service management companies’ own applications
Designed for all customers, the merchant has firstly made improvements to its website (www.wolseley.co.uk). These upgrades allow engineers and installers to easily check the status of their orders, view proof of deliveries, and access important documents such as invoices, credits, statements and quotes. In addition, customers can view real-time stock information for their local branch, order parts online and pay outstanding invoices outside of branch opening hours.
Perfectly suited to medium to large businesses, Wolseley Pipe’s eSolutions tool allows customers to exchange information directly between their business and the merchant via existing back-office systems without the need for manual keying, phone calls or emails. As data can be exchanged in just minutes, eSolutions aims to reduce administration costs and increase cashflow for Wolseley Pipe’s customers, as well as making the supply chain more efficient through improved data quality and by automating manual tasks. By going paperless and automating payment processes, customers save up to 65% in admin costs.
For larger building contractors, Wolseley Pipe’s iHub solution takes information exchange a step further by integrating APIs into the customers’ back office system and mobile workforce platforms.
iHub makes it easy to create bespoke solutions that follow or enhance their business process with Wolseley Pipe, by using real-time data to make informed decisions throughout the procurement process. This means contractors operations can be more efficient with greater levels of control and without the need for users to leave their own system, saving time and hassle.
John Hancock, Managing Director for Wolseley Pipe, said: “M&E contractors and those working on commercial heating and plumbing projects are waking up to the productivity and efficiency advantages of streamlined processes and digital account management — the benefits of which are being passed on to their own customers in the form of better service and faster response times.
“Designed to make our customers’ lives easier and help them to win more work, our new eBusiness solutions break down unnecessary barriers and provide an added level of flexibility and agility, allowing customers of all sizes to focus on delivering their projects as efficiently as possible.”
For more information on Wolseley Pipe’s eBusiness solutions and how Wolseley Pipe is connecting the nation, visit: https://www.wolseley.co.uk/ebusiness/