top tips

Five ways to provide outstanding customer service

As part of the Installer Business Support Series in partnership with Vaillant UK, job management software company Commusoft gives their top tips for good customer service: When it comes to customer service, the numbers don’t lie. 80% of companies think their customer service is excellent. Yet, according to a Bain & Company study, when you ask their […]

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Triton's guide to learning more

To support those following the InstallerFESTIVAL, Triton has created a couple of videos offering useful pointers from industry professionals. Trying to remain aware of the constant changes in the market can leave you feeling like you’re always playing catch up, but learning and development plays a vital role in staying on top of best practice. […]

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5 ways installers can use Twitter to grow their business

One of the world’s most popular social media platforms, Twitter, is used by businesses all over the world, large and small, to engage with audiences while promoting products and services. With 16.7 million users in the UK, Twitter can be a key channel for heating and plumbing businesses looking to connect with their customers says […]

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