In terms of renewable technologies, biomass needs arguably the most input from the end user who, unlike with most forms of heating, can be truly in control of their own warmth. Simon Holden explains why training your customers is nearly as important as training yourself.
Customers who choose renewables have usually got a reasonable grasp of the impact of heating their homes and, apart from being ‘good’, they also want to save money. Renewable technologies, particularly biomass, are not fit-and-forget products, and un-educated end-users may be disappointed if they are not fully briefed on the inner workings of their new heating system. If something is not looked after properly, it won’t work properly, which means efficiency and money-saving optimums will not be achieved.
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